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Privacy Policy

Fiber Plus International is committed to protecting your privacy. The information we collect is gathered to ensure secure ordering and to provide a more personalized shopping experience. See below for detailed information about how we protect your personal information.

How much information must you share?
The amount of information we collect depends on you. We collect information needed for secure ordering and customizing your experience.
    • We use IP addresses to measure our site traffic and to help provide a relevant shopping experience. Your IP address is not linked to your customer information.
    • Referral site - If you come to our site via a link, the location of the referral is captured. This is used to help us know where our users come from.
    • Browser type - This information is captured to help us optimize our site to match the latest technology used by our customers.
    • Movements through our site - We keep track of pages you visit to help us provide a more personalized and relevant shopping experience.
Purchase product online from fiberplus.com
Name, address and payment information, although credit card and PO numbers may be phoned in as an alternative. 

Email Subscriptions
If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings. Each email sent contains an easy, automated way for you to cease receiving email from us. If you wish to do this, simply click on unsubscribe at the end of any email or contact your account representative. 

How we protect your privacy
We use security measures to protect against the loss, misuse and alteration of data used by our system.

Sharing and Usage
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you. 

How can you stop receiving email from us?
Each email sent contains an easy, automated way for you to cease receiving email from us. If you wish to do this, simply click on unsubscribe at the end of any email or contact your account representative. 

Is your information used for any other purpose?
We require only the personal information that is needed for safely processing your online order and for contacting you about your transactions. It is used exclusively for that purpose. If you become a Fiber Plus International customer, you may receive mailings from your account information and your account information may be analyzed as part of our standard business practices. 

Will your information be given to any other party?
Your personal information is not shared with any other party. 

Customer satisfaction:
Fiber Plus International is committed to providing all customers with a world-class experience. In order to measure how well we are doing and to better understand how we can continually improve our product offerings and our ability to meet your unique requirements, from time-to-time we may contact you by phone or e-mail and solicit your participation in research. Your participation is voluntary and you may request to remove yourself from future efforts of this kind. 

How do we protect your information?
We employ powerful 128-bit encryption technology and Secure Socket Layers (SSL) in all areas where your personal identity is required. Your account information and order history are kept behind our firewall on separate servers. All transaction information is processed under encrypted channels. To be sure you have the most protection available, be sure to download the latest version of today's most popular browsers, Microsoft Internet Explorer and Netscape Communicator. In addition, access to your personal information is restricted within our company to provide maximum security. 

Who can see your account information?
Only authorized sales, customer service and accounting personnel are permitted access to your account information. Whenever we hire other organizations to provide support services, we will require them to conform to our privacy pledge and to allow us to audit them for compliance. 

What if you change how you use my information?
If we change how we use your personal information, we will notify you by prominently posting notice of the change to this site.

What about cookies?
We may use cookies as a way to give you better service. They personalize your shopping experience and they help identify you. You will need to set your browser to accept cookies if you wish to add items to a shopping cart. Information collected or stored via cookies includes purchases; log in data, and pricing level. This information is kept in a secured area within Fiber Plus International.

How do you give us feedback?
Simply send us feedback via e-mail at customerservice@fiberplus.com. Please note that feedback given in this manner becomes property of Fiber Plus International and may be used for promotional purposes. If you prefer not to have your comments used in this manner, simply indicate your preference at the top of your message.

How do you correct inaccurate information?
We will attempt to keep customer information complete, up to date, and accurate. Please contact your account representative or email customerservice@fiberplus.com with updates regarding your information.

How do I contact Fiber Plus International?
Click here for contact information.